Lots of persons who start using their very first hosting account, or change companies, typically have queries in regard to how specific tasks are carried out or face predicaments when setting up various things, including emails, website settings, and so on. That’s the reason why, some web hosting companies have prepared documentation with frequently asked questions and problems in order to help their clients receive info swiftly and easily. As a result, the customer service team representatives can focus on real issues that particular clients may be encountering, as the solution for the minor things will be available on the World Wide Web and clients can handle them without contacting the customer care staff. Having detailed documentation is exceptionally important, particularly for new customers with no past experience whatsoever, as the web hosting service entails an abundance of features and lots of individuals can become confused about what action to take. A good knowledge base can both help you carry out the procedures that you need and acquaint yourself with how the hosting service works as a whole.

Extensive Online Documentation in Website Hosting

If you’ve ordered your very first website hosting package through our company or have transferred your site over to us, you will get used to our platform and our custom-built Hepsia Control Panel very quickly due to the fact that we have prepared an elaborate knowledge base where you can find all the info that you will ever need – both general info in regard to the service as a whole and more specific info about the separate functions that you can make use of and the issues that you might chance upon. The articles themselves are located in 2 places. The complete article collection is accessible via the Control Panel’s Help section. You can find relevant articles about the different features in every section of the Control Panel too. You can get to know how to accomplish just about everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles feature in-depth guidelines, so you’ll never become baffled on account of an ambiguous text. Needless to say, in case you chance upon a more specific obstacle and you do not find anything about it in our knowledge base, you can contact our support team 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

We have compiled an exhaustive online knowledge base for all our present and future clients, so in case you purchase a semi-dedicated server account through us, you will be able to find any info that you’re looking at any moment. We have heaps of informative articles, which will help you understand better what is happening in your account – "What’s PHP?" and "What are file access permissions?" are only two examples. Our elaborate guides will help you accomplish anything you wish – uncompress an archive, import a MySQL database, redirect a domain, etc. Plus, we also have troubleshooting guidelines, which will permit you to find out what precipitates a certain problem and the potential solutions for it. If you are unable to send e-mails or your domain name returns a 500 Internal Server Error message, for example, you can check our knowledge base and correct the problem immediately. The articles can be accessed through any Control Panel section, as well as through the dedicated Help section.