A ticketing system is the most common communication medium that hosting providers offer to their clients. It is most often part of the billing account and is the easiest way to deal with a problem that requires some time to examine or that needs to be escalated to a server admin. In this way, all responses contributed by either party will be kept in the very same location in case someone else needs to work on the given problem and the info in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than 2 accounts to do a particular procedure or to reach the hosting company’s client support staff. If you’d like to manage a number of domains and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. Besides, it may take a significant period of time for the provider to answer your ticket requests.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our website hosting services isn’t separate from the hosting account. It’s an indivisible part of our fully featured Hepsia Control Panel and you will be able to visit it at any specific time with only a few clicks, without logging out of your web hosting account. The ticketing system offers a quick-search field, which will help you track down the status of practically any trouble ticket that you’ve posted in the past, if needed. Besides, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to fix a particular problem before you actually submit a ticket. The ticket response time is no more than sixty minutes, so you can receive quick assistance at any specific moment and if our help desk staff recommends that you do something within your account, you can do it instantaneously without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated hosting services, so you will not need a separate platform to contact our customer care team – you can do that on the spot in the event that you run into a difficulty. Opening a new ticket takes a couple of clicks and finding an older one is equally simple. Using our intelligent search filter, you can swiftly find any ticket that you have already opened. You can submit a ticket at any given moment in time since our client support engineers are on duty 24 hours a day and respond in no more than an hour, even though it seldom takes that much to get a reply. With the Hepsia Control Panel, you will have everything in one single location and you can just forget about having to go through 2 or more platforms to solve a simple problem.