If you’ve ever got any questions in regard to your hosting account or if you experience a problem with your sites, you will have to get in touch with the respective hosting provider’s customer support team. It may not matter how quickly they’ll answer when you have a question of a generic nature, but a problem such as an unsuccessful app update, for example, may result in your site becoming damaged or invisible on the web. And the longer you wait for the support team to lend you a hand, the longer the site will be out of order. In case you offer services or goods online, any downtime will affect your site in a harmful way and you can lose current or potential visitors. A lot of hosting providers, mainly resellers, handle e-mails and support tickets within 24 hours, but in the electronic sphere that is way too long, as clients will rarely revisit a website that’s not working correctly over long time periods.

One-Hour Response Guarantee in Website Hosting

Our website hosting services offer a one-hour response guarantee, so no matter what enquiry or problem you might have, we will always be there to assist you. Actually, it rarely takes more than 30 minutes to get a problem sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client support engineers are available 24x7, even on weekends and national holidays, which means that you’ll receive immediate help at all times. We understand just how costly time can be, so by the time we answer your e-mail or trouble ticket, we’ll have investigated the issue and, if we haven’t solved it, we will supply you with more information about what you have to do on your end – if the circumstances require this. With our support services, you can be sure that there will be somebody to lend you a helping hand instantly, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a trouble ticket from your web hosting Control Panel or send an email connected with your semi-dedicated server, you will obtain a reply within less than 1 hour. You can get in touch with us at all times in regard to general, technical or billing issues and given that we will be at your disposal 24-7-365, you’ll invariably obtain help in a timely fashion. Depending on the particular issue or question, we’ll give you more info, fix the problem if it has been caused by something that is within our reach or tell you what to do on your end if you have to configure a given setting for a web-based application that we cannot access. You can just forget about waiting for an entire day for each response. In fact, in most cases we respond to tickets and emails within no more than twenty-twenty five minutes.