One-Hour Response Guarantee in Website Hosting
Our website hosting services offer a one-hour response guarantee, so no matter what enquiry or problem you might have, we will always be there to assist you. Actually, it rarely takes more than 30 minutes to get a problem sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client support engineers are available 24x7, even on weekends and national holidays, which means that you’ll receive immediate help at all times. We understand just how costly time can be, so by the time we answer your e-mail or trouble ticket, we’ll have investigated the issue and, if we haven’t solved it, we will supply you with more information about what you have to do on your end – if the circumstances require this. With our support services, you can be sure that there will be somebody to lend you a helping hand instantly, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a trouble ticket from your web hosting Control Panel or send an email connected with your semi-dedicated server, you will obtain a reply within less than 1 hour. You can get in touch with us at all times in regard to general, technical or billing issues and given that we will be at your disposal 24-7-365, you’ll invariably obtain help in a timely fashion. Depending on the particular issue or question, we’ll give you more info, fix the problem if it has been caused by something that is within our reach or tell you what to do on your end if you have to configure a given setting for a web-based application that we cannot access. You can just forget about waiting for an entire day for each response. In fact, in most cases we respond to tickets and emails within no more than twenty-twenty five minutes.