Phone Support in Website Hosting
If you choose to purchase one of our website hosting services, you will be able to contact our support crew over the phone for 14 hours per day. We can help you choose the best plan for your web sites because we realize that it's better to discuss these issues with a live person. In case you already have an account, we are able to help you with any kind of sales/billing questions and general issues, even with some technical troubles that do not require too much time or escalation to a system administrator since it'll be more appropriate to open a support ticket for time-consuming matters in order to have the correspondence in one place. We now have telephone numbers in the US, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk with our representatives.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we offer include real-time phone support for 14 hours a day. If you are not sure which plan is suitable for your websites, you would like to find out more about a package's specifications or you'd like to have any other type of info about our services, you are able to call any of the local numbers that we have in the United States, the UK and Australia and our customer support representatives will assist you. In case you already have an account, you can contact us about sales and general issues, although we are often able to help with a variety of technical issues as well. For entirely technical troubles you will have to take advantage of our integrated ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option in case your problem requires additional time to be taken care of or it has to be escalated to our sysadmins.