24/7 Customer Support in Website Hosting
We offer 24/7 customer, billing and technical support for our website hosting services. Even if you are not our client yet and you have some questions, we will help you promptly and provide the needed info, to give you a choice to make the best decision when you acquire your new web hosting account. We're available at any time, including weekends and holidays, and we provide you with numerous options for communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we have a couple of phone numbers internationally, so that you are able to call the one that is closer to you. The maximum response time for the emails and your tickets is 1 hour. The regular response time is no more than 15-20 minutes, which means that you can forget about waiting for several days to get assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to receive well-timed assistance, particularly when your site is not functioning effectively for whatever reason. Our semi-dedicated hosting services include 24/7 customer and tech support, thus if anything comes up, you can use several ways to get in touch with us - telephone line with a few local numbers around the globe, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and common matters, so in case you do not have an account yet, for instance, you're able to receive additional details about our solutions, or we can assist you with simpler technical issues. The next two methods are for strictly technical troubles or everything that's more time-consuming as it's quicker to track the conversation between you and our support team. The guaranteed maximum answer time for them is just an hour, the typical one - 15-20 minutes, so you won't have to wait for a whole day so as to get assistance like you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Hosting
Using our Linux VPS hosting, you'll never need to wait for more than an hour so as to get support for any type of difficulty that you may encounter with the server or the software which comes pre-installed with it. We guarantee this short reply time for all of the tickets which you open through your billing Control Panel or email messages that you send to our technical support team. In addition, we have local phone numbers in several countries around the globe plus a live chat service where we can assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the numerous ways of communication, so regardless what your question or problem is, there is always someone to help you in a timely manner. If you need help with third-party software, that you cannot set up or which gives you problems, you'll be able to take advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
When you aquire a dedicated server from our company, you are able to contact us at any time using different channels and the max time that you will need to wait for a response is approximately one hour, so you can forget all about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a tech issue, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of basic questions or you would like to find out about our web hosting services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in various countries worldwide. In case you'd like to receive help with third-party software that you are unable to install or manage properly, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.