Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your support requests will be attended to in maximum 60 minutes after the trouble ticket or e–mail was submitted. If your issue needs further assistance from an administrator, we’ll direct the ticket or the email to the person on duty and will leave a note to inform you that more time will be required for finding a solution. If you order the Admin Services package, all of the services included there will be performed whenever you decide.
A Top–Quality Help Desk Service
- We will be available to you round–the–clock to answer any enquiries that you may have regarding our Web Hosting Control Panel or any of the applications that we have pre–installed for your convenience on the server. In case you also need help with server admin procedures, you can resort to our Admin Services package, which includes backup space, Operating System updates every week, server monitoring and restarting services, plus problem troubleshooting and installation services.
An Easy–to–Navigate Help Area
Our Web Hosting Control Panel is preinstalled for each Linux dedicated hosting server. Among its functions is a very handy integrated knowledge base that will walk you step by step on all the tasks that you can carry out. Most of the how–to articles in addition video versions that show all the actions that you can carry out in a highly illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.