Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Guarantee

  • Our technical assistance Department is online 24/7/365 to reply to all your support needs. Every single ticket you send to us will be solved within less than 1 hour. If your problem requires the help of one of our administrators, we’ll forward the ticket to the technician on shift and will inform you that the situation will soon be resolved.

  • Top quality support service

  • Top–quality Client Assist Service

  • We are online for you 24x7x365 to provide you with guidance and customer support and also to aid you with any issue that you could have while monitoring your virtual server. We are able to aid you with all pre–installed software packages, like your OS, server admin panel (based on the VPS type) and the Web Hosting Control Panel designed 100% by our company.

  • Intuitive help center

  • A Descriptive Help Section

  • In the Web Hosting Control Panel that is available for free with the virtual server, you will discover an information–rich Help section, containing everything you should be aware of when running your internet sites and software packages. We have introduced a range of how–to articles and video guides that present the standard site maintenance duties in an easy–to–understand form.